This General Booking Policy applies to all appointments, classes, programs, consultations, space rentals and other services booked through Sweatworking Collective. Certain services have additional terms and conditions. Where service-specific terms apply, those terms form part of your booking and should be reviewed before purchase.

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Booking & Availability

All appointments, classes and services must be booked in advance and are subject to availability. Clients are responsible for reviewing and confirming the correct service, date and time when booking.

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Cancellations, Rescheduling & No-Shows

Cancellation and rescheduling requirements vary by service. Please review the terms provided with your specific service, membership, package or program.

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Where a cancellation period applies, cancellations made outside the permitted period or failure to attend a booking may result in the session being deducted from your pass, package or membership as though attended.

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Late Arrivals

Please arrive on time and prepared for your scheduled session. Late arrival may result in a shortened session to avoid affecting subsequent bookings. The full session may still be considered used.

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Illness

Please do not attend an in-person appointment or class if you are sick. Contact admin@sweatworkingco.com as soon as possible if illness affects your booking. Rescheduling is subject to the terms applicable to the service booked.

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Memberships, Packages & Programs

Pricing, billing commitments, expiry dates, session allotments, refunds, transfers, cancellations and other conditions vary by offering. The terms presented with the specific membership, package or program at the time of purchase apply.

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Facility Rules

Clients and guests must follow Sweatworking Collective facility rules and any reasonable instructions provided by staff or coaches.

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Please wear clean indoor shoes or socks, as appropriate for your session, and treat the facility and equipment with care.

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Respectful Conduct

Sweatworking Collective is committed to maintaining a welcoming and respectful environment. Clients are expected to treat coaches, staff and other attendees with kindness and respect.

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Hate speech, racism, bullying or harassment will not be tolerated. Sweatworking Collective reserves the right to ask a participant engaging in this behaviour to leave without a refund.

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Waivers & Participation

Where required, clients must complete the applicable Liability Waiver & Release and any required intake or pre-screening forms before participating.

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Privacy

Personal information collected through bookings, forms and services is handled in accordance with the Sweatworking Collective Privacy Policy.

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Service-Specific Terms

Individual services may have additional policies relating to cancellations, refunds, transfers, expiry periods, billing, attendance, program access or participation. Service-specific terms take precedence where they differ from this General Booking Policy.

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Questions regarding bookings or policies can be directed to admin@sweatworkingco.com

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By completing a booking or purchase with Sweatworking Collective, you acknowledge and agree to this General Booking Policy and any terms and conditions applicable to the service purchased.