Privacy Policy
Effective Date: May 9, 2025
Last Updated: September 2026
Introduction
13997910 Canada Inc., carrying on business as Sweatworking Collective ("Sweatworking," "we," "us," or "our"), respects your privacy and is committed to protecting it by complying with this Privacy Policy.
This Privacy Policy describes how we collect, use, disclose, maintain, and protect the personal information of our clients, website visitors, members, and online users ("you").
This includes information collected when you:
-
Visit our website at sweatworkingco.com (the "Website")
-
Create or use a member account
-
Book classes, appointments, consultations, or other services
-
Purchase memberships, packages, services, gift cards, or products
-
Complete intake forms, questionnaires, waivers, or pre-screening forms
-
Use fitness programming software, including Everfit
-
Subscribe to our emails or marketing communications
-
Communicate with us by email, phone, social media, or other electronic methods
-
Participate in classes, appointments, workshops, events, or other Sweatworking Collective activities
We will only use your personal information in accordance with this Privacy Policy unless otherwise required or permitted by applicable law.
We take reasonable steps to ensure that the personal information we collect is appropriate, relevant, and limited to what is necessary for the purposes for which it was collected.
Privacy laws in Canada, including British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), define personal information as information about an identifiable individual, including information that may be used alone or in combination with other information to identify or contact a person.
Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect several types of personal and non-personal information from and about our clients and Website users.
Personal Information
Personal information may include:
-
Full name
-
Date of birth
-
Email address
-
Phone number
-
Mailing address
-
Emergency contact information
-
Account information and login credentials
-
Billing and transaction information
-
Booking and attendance information
-
Health and fitness-related information you voluntarily provide
-
Injury history or relevant medical information disclosed through intake or pre-screening forms
-
Fitness goals, preferences, and training experience
-
Program progress and performance information
-
Communications between you and Sweatworking Collective
-
Information submitted through questionnaires, waivers, consultations, or assessments
-
Social media usernames or information you provide when communicating with us through social platforms
Payment information may be processed securely through third-party payment providers. Sweatworking Collective does not necessarily receive or retain complete payment card information.
Our existing policy expressly provides for collection of information such as names, contact details, emergency contacts, payment information, health and fitness information, and program goals and performance data.
Health and Fitness Information
To provide appropriate training and fitness services, we may ask you to voluntarily provide information relating to your:
-
Health history
-
Injury history
-
Current or previous physical limitations
-
Exercise readiness
-
Fitness experience
-
Training goals
-
Medications or other information relevant to participation when requested
-
Movement or training preferences
-
Progress and performance
This information may be collected through intake forms, pre-screening questionnaires, consultations, assessments, check-ins, or conversations with your coach.
We only use this information for purposes reasonably related to providing and administering our services and supporting your participation.
Our existing Privacy Policy specifically contemplates health and injury histories, medical or rehabilitation information voluntarily disclosed to a coach or kinesiologist, intake questionnaires, movement-readiness forms and training check-ins.
Non-Personal Information
We may collect information that does not directly identify you, including:
-
General demographic information
-
Age group
-
General geographic location
-
Aggregated or anonymized fitness information
-
Website and service usage statistics
Technical Information
When you use our Website or digital services, certain information may be collected automatically, including:
-
IP address
-
Browser type and version
-
Operating system
-
Device type
-
General geographic location
-
Time zone
-
Referral URLs
-
Pages viewed
-
Session duration
-
Website navigation patterns
-
Technical logs and errors
This information may be used to operate, maintain, secure, and improve our Website and digital services.
How We Collect Information
We may collect information in several ways.
Information You Provide Directly
You may provide information to us when you:
-
Create an account
-
Complete a form
-
Purchase a membership, package, service, gift card, or product
-
Book a class, consultation, or appointment
-
Complete a waiver or pre-screening questionnaire
-
Participate in a fitness assessment or consultation
-
Use Everfit or another fitness programming platform
-
Subscribe to our mailing list
-
Contact us by email, phone, social media, or in person
-
Complete a survey or provide feedback
-
Submit a testimonial
-
Participate in a Sweatworking Collective class, workshop, program, or event
Information Collected Automatically
When you interact with our Website or digital platforms, we may automatically collect certain information using cookies and similar technologies.
This may include:
-
Pages visited
-
Links clicked
-
IP address
-
Browser and device information
-
Cookie identifiers
-
Session information
-
Navigation paths
-
Page loading information
-
Website interactions
This information helps us understand how our Website is used and improve our services and user experience.
How We Use Your Information
We may use personal information to:
-
Create and manage your account
-
Process bookings and registrations
-
Manage memberships, packages, and class credits
-
Provide personal training, small group training, Fascial Stretch Therapy, custom exercise programming, and other services
-
Process purchases and transactions
-
Communicate with you about bookings, appointments, memberships, or purchases
-
Provide customer support
-
Administer fitness assessments, intake forms, and pre-screening
-
Personalize training or exercise programming
-
Track progress where applicable
-
Provide services through Everfit or other approved platforms
-
Improve our Website, services, and customer experience
-
Send newsletters, updates, promotions, or other marketing communications where permitted
-
Maintain the safety and security of our Website and services
-
Prevent fraud or misuse
-
Comply with legal, regulatory, accounting, or contractual obligations
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without obtaining appropriate consent where required.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to provide functionality, remember preferences, understand Website usage, and improve your experience.
Cookies are small data files stored on your device or browser.
Cookies and similar technologies may help us:
-
Recognize returning visitors
-
Remember account or Website preferences
-
Maintain login sessions
-
Understand Website traffic and usage
-
Analyze Website performance
-
Improve Website functionality
-
Understand interactions with emails or marketing communications
You can configure your browser to refuse some or all cookies or notify you when cookies are being sent.
Disabling certain cookies may affect the functionality of some parts of the Website.
The existing policy also provides for cookies, web beacons and other technologies used to understand Website and communication interactions.
Third-Party Services
Sweatworking Collective uses third-party services to operate aspects of our business and provide our services.
These may include platforms used for:
-
Website hosting and management
-
Online bookings and scheduling
-
Payment processing
-
Fitness programming
-
Email communications
-
Accounting
-
Analytics
-
Advertising
-
Social media
-
Customer communications
These services may collect, process, or store personal information in accordance with their own privacy policies and terms.
Third-party providers may include services such as Wix, Everfit, Google, Meta, payment processors, accounting platforms, and other service providers used by Sweatworking Collective.
We encourage you to review the privacy policies of third-party platforms you use.
Our Website may also contain links to third-party websites, applications, or social media platforms. We do not control these third-party services and are not responsible for their privacy practices.
Disclosure of Your Information
We may disclose personal information where reasonably necessary to operate our business, provide our services, or comply with applicable law.
This may include disclosure:
-
To service providers that support our Website, bookings, payments, programming, communications, analytics, or business operations
-
To comply with a court order, law, regulation, or legal process
-
To respond to a lawful government or regulatory request
-
To enforce our agreements or policies
-
For billing or collection purposes
-
To protect the rights, property, safety, or security of Sweatworking Collective, our clients, team members, or others
-
In connection with fraud prevention or security
We do not sell your personal information.
International Data Transfers
Some of the third-party service providers we use may process, store, or transfer personal information outside of Canada.
When information is processed or stored in another country, it may be subject to the laws of that jurisdiction and may be accessible to foreign governments, courts, law enforcement agencies, or regulatory authorities in accordance with applicable laws.
We take reasonable steps to work with service providers that maintain appropriate privacy and security practices.
You may contact us if you would like more information regarding our use of service providers outside of Canada.
The existing policy similarly provides that information may be processed or stored outside Canada and explains the implications of foreign jurisdictions.
Marketing Communications
If you have opted in to receive newsletters, promotions, or other marketing communications from Sweatworking Collective, you may unsubscribe at any time.
You can unsubscribe by:
-
Clicking the Unsubscribe link included in our marketing emails
-
Adjusting applicable account preferences
-
Contacting us at admin@sweatworkingco.com
Unsubscribing from marketing communications will not necessarily prevent us from sending transactional or service-related communications, such as booking confirmations, account notices, receipts, or information necessary to provide a service you have requested.
Photos, Videos and Testimonials
From time to time, photos or videos may be taken during training sessions, classes, workshops, or events.
We will seek appropriate consent before using identifiable photos, videos, testimonials, or client feedback for marketing or promotional purposes.
Providing a testimonial or agreeing to appear in promotional content is voluntary.
The existing policy provides for collection of photographs or videos with verbal or written consent and testimonials or feedback used for marketing with permission.
Data Security
The security of your personal information is important to us.
We use reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Where applicable, information may be stored through secure third-party platforms, and payment information is processed using secure payment technologies.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
The existing policy likewise notes that reasonable security measures are used while acknowledging that internet transmission cannot be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, or business requirements.
When personal information is no longer required, we may securely delete, destroy, or anonymize it as appropriate.
We may retain anonymized or aggregated information for legitimate business purposes where that information no longer identifies an individual.
Children's Privacy
Our Website is not intended for children under 13 years of age to use independently.
We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement or consent.
If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us at admin@sweatworkingco.com.
Where youth participate in eligible Sweatworking Collective services, we may collect information from or about the youth and their parent or guardian as reasonably necessary to administer the service.
Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.
Certain information may also be available for you to review or update through your Sweatworking Collective account.
To request access or correction, contact:
We may need to verify your identity before fulfilling a request.
In certain circumstances, applicable law may permit or require us to refuse access to specific information. If we cannot fulfill your request, we will explain the reason where required by law.
Withdrawing Your Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, contact:
Withdrawing consent may affect our ability to provide certain services or features. If applicable, we will explain those consequences when your request is made.
These access, correction and consent-withdrawal rights are also included in the existing policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational needs.
Any updates will be posted on this page with a revised Last Updated date.
Where appropriate, we may also provide notice of material changes through our Website, email, or other communications.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Sweatworking Collective handles your personal information, please contact:
Privacy Officer
Sweatworking Collective
13997910 Canada Inc.
Vancouver, British Columbia
Email: admin@sweatworkingco.com
We are committed to addressing questions and concerns regarding our handling of personal information in accordance with applicable Canadian privacy laws.